Deliveries

Please allow 2 business days for us to process and dispatch your order after it is confirmed, if there was an unusual delay to this, we will contact you.

We use standard delivery, which normally takes 2 to 3 days to arrive within the UK and 3 to 6 days in other countries of Europe. Please consider that postage times can be variable and depend on the respective postal companies. 

If you have any concerns or need your essences earlier, please email natalia@esenciaspatagonia.com and we'll do our best to speed the process for you.

Import Duties -  For orders being posted outside the E.U., postage times can take a bit longer due to your country's customs service and postal services. Please note that if an import duty or tax is required, it is your responsibility to pay it. In case your package is stopped, charged for or disposed of at customs, Patagonia Essences will not be liable for any charges. If you are unsure about your country's policies, we recommend you to check with your local authorities before making your order.

Returns

In case you decide to return or exchange your purchase , please contact us. You are entitled to return a part or your full order within 30 days of receiving it, provided that the items are in the same condition you received them, with the seals or tamper-proof droppers un-opened or damaged. You are responsible for properly packing the products and paying the return postage. We will issue a refund as soon as we receive and check your order, this refund doesn't include the original postage fee.  Returning a product does not affect your statutory rights as a consumer.

You have the right to cancel your order and get a full refund before it has been dispatched by contacting us, please tell us your name and the purchase reference number. 

Content - The content of this website is intended for information only. If in doubt please contact a qualified practitioner. Vibrational Essences (Flower, Gem & Crystal Essences) do not replace qualified medical assistance if you have a physical illness or disease, however they can complement and help that treatment on subtle levels.

Terms - These terms & conditions and the content of this site shall be governed by English Law and all matters in connection with them shall be determined by the English Courts. These Terms & Conditions do not affect your statutory rights as a customer.